Creating Raving Fans through engagement and quality.
The Partners In Excellence® programme is the cornerstone of our extraordinary customer service approach.
It is the only fleet-specific, award-winning, quality assurance programme in the industry.
The programme comprises client-focused performance metrics, corrective action and continuous improvement methodology, employee rewards for goal achievement, and a customer satisfaction guarantee. Additionally, ARI has dedicated a management team to monitor and facilitate the Partners In Excellence programme.
Customised Fleet Goals
Over the years, ARI has been working with our customers to develop benchmarks that are impactful to fleets. We track annual performance management metrics to assess our progress in exceeding client expectations and an overall level of excellent customer service. All areas of fleet management are included in these performance measurements and results are published for employees monthly.
- Operational processes are monitored to ensure continuous improvement
- Departmental objectives ensure that every employee is committed to the overall success of the company
- Training targets for continuous learning and growth promote expertise
Recognise a great performance.
Spotlight an ARI employee for a job well done.
ARI is built on a solid foundation of investment – in our people and in the business – as well as innovation and a dedication to superior customer service. Learn how ARI has thrived throughout the decades and has grown to become the largest privately held fleet management company in the world.
Why ARI – In One Word
We asked employees what it means to be part of a company recognized by Fortune magazine as one of the “100 Best Companies to Work For” and this is what they said – in just one word.
Creating Raving Fans
At ARI, we believe every day is a chance to do more, to deliver the best and to exceed expectations. Every day is an opportunity to do something great. Learn why at ARI we don’t just want casual fans – we want raving fans.
Meet our People
Hear from ARI employees firsthand about the company’s unique culture, Partners in Excellence Program, and commitment to the communities in which they work and live.